Warranty Repairs Instructions
As an Authorized Service Center for all major brands of photographic equipment, our factory trained technicians use the same tools, test equipment and repair procedures as the manufacturers we represent. Our expertise in camera repairs began in 1948 and our technicians provide our customers the same level of service as the manufacturer, yet we are less expensive, more accessible and provide our customers a more personable experience.
Warranty repair process: All camera manufacturers provide a one (1) year warranty on new product purchases from date of purchase. Extended warranties are handled separately, but work the same way. Please follow these steps to submit your equipment for any and all warranty claims.
1.) Provide a copy of the sales slip as proof of purchase. Also provide a copy of the USA warranty card or extended warranty plan when possible. Warranty claims cannot be accepted without the dated proof of purchase!
2.) Remove batteries, memory cards and all other accessories that are not related to the repair, and only send the equipment in need of repair. (Example) Only send a battery or battery charger for repair cases of no power, battery does not charge etc.
Our local customers can use our retail locations to drop of equipment in person. Please visit our “Contact Page” for locations and hours of operation.
Print our on-line repair form and fill out the form completely. Pack your equipment properly, use a minimum of two inches of packing material and include our repair form and the required warranty documents inside the box, with the equipment. Insure your package properly!
To prevent incorrect duty or tax assessments, all international shipments must include the proper importation documents that specify that the equipment is being imported temporarily into the USA for “repairs only”, and that the equipment will be returned to the country of origin, and not offered for sale.
International FedEx Customers:
On the International FedEx shipping form, there is a “Duties and Taxes” box on the right side of the form. You must check the box that states the “SHIPPER” is responsible for all duties and taxes.
ALL International FedEx shipments will be rejected and returned to the customer if the “Duties and Taxes” box is NOT filled out properly!!! This requirement only applies to FedEx shipments and we regret having to enforce this requirement, but it is necessary.
Use these Forms for Shipping